Questions about a medical bill you paid? We'll get the answers for you.
Take a photo of your bill. CareBill Ally checks the numbers against your insurance. Then, with your OK, we contact the billing office for your itemized bill and a clear explanation, so you don't spend hours on hold.
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- Free bill check
- Pay only if we contact the billing office for you
- Stop anytime
How it works
Scan your bill
Take photos of each page with your phone, or upload a PDF.
We check the numbers
We read the bill and compare it with what your insurance says you owe.
You're in control: nothing is used until you confirm it.
You confirm the billing office
We find the phone number and email printed on your bill. You tell us, "Yes, this is the billing office."
You're in control: we only contact offices you confirm.
You give permission
You sign a Case Assistance Authorization. You choose what we may ask for, how we reach the office, your limits, and an end date.
You're in control: change it or end it any time.
We email, then call
We email the office first. If needed, our AI assistant calls during business hours. It always says it is an AI and never pretends to be you.
We bring you in if needed
If the office needs to hear from you, we text you and call you. Press 1 to join the call.
You're in control: you decide what to say yes to.
Your answers arrive
We follow up on business days. When the papers arrive, we tell you. If the office stops answering, a real person on our team takes over.
Payments, payment plans, settlements and appeals always need your own yes.
Built to follow the rules
Our AI always says it's an AI. Every call starts by saying it is an automated assistant from CareBill Ally. How we use AI
Recording only if everyone agrees. If anyone on the call says no, we don't record. Recording notice
Texts only if you opt in. Reply STOP any time to stop texts. Text message program
Only offices you confirm. We only contact business phone lines and emails that you confirmed or that come from official sources.
You choose who, how and when. Your permission ends on the date you pick, or sooner if you say so. Case Assistance Authorization
Your privacy comes first. We don't sell your information, we don't show ads, and we don't use your data to train AI. Privacy notice
Your health information is protected. We protect it with encryption, two-step sign-in and strict limits on who can see it.
We never touch your money. CareBill Ally never pays bills, holds money, or agrees to anything for you.
What happens on a call
Every call starts the same way, so the office knows exactly who is calling:
"Hello. I am an automated AI assistant from CareBill Ally, calling on behalf of a patient with their written authorization. CareBill Ally is operated by Roy Digital Ventures LLC. You can reach us at (844) 553-2559."
Then it asks only for what you allowed, like an itemized bill or a written explanation. It writes down the representative's name and any reference number. If the office wants to talk with you, we call you so you can join.
Typical results you can expect
What we usually get for you
- An itemized bill that lists every charge
- Your account history (ledger) with payments and adjustments
- A written explanation of charges you asked about
- Reference numbers and the names of people we spoke with
- The hospital's financial assistance policy and forms, if you ask
What we can't promise
- We can't promise your bill will go down.
- We don't give medical or legal advice.
- Some offices take weeks to answer. We keep following up and tell you where things stand.
- We are not available in every state yet. We'll tell you right away if we can help where you live.
Simple pricing
Free bill check. Pay only if you want us to contact the billing office. No automatic charges and no annual plans.
Free Bill Check
$0
One bill or insurance statement comparison every 12 months, with a plain-language explanation. We do not contact anyone for you.
CareBill Ally Annual
$79.00 a year
A year of help for up to 3 active cases at a time, with 120 connected call minutes a year shared by your cases. We request your papers, check them, and contact billing offices for you. Renews yearly until you cancel; minutes start fresh each year.
Extra call minutes
$15.00
60 more minutes for the rest of your plan year, only if you say yes. We never add minutes or charges automatically.
Specialist review
Quoted separately
Certified coding review, complex appeals or substantial human advocacy. You get a written quote first.
What is a case? A case is one treatment episode (for example, one hospital stay, one surgery, or one emergency visit) and its related hospital, doctor and insurance papers. Bills from a different treatment episode are a separate case.
We cannot promise a case will be resolved within the year or that your bill will go down. The plan renews yearly until you cancel; cancel anytime. Full refund within 14 days of buying or renewing if we have not contacted any organization for you since then.
See full pricing details, refunds and how minutes are counted
Questions people ask
What does it cost?
The Free Bill Check costs nothing: we compare one bill or insurance statement and explain it in plain words. You pay only if you want us to contact billing offices for you: CareBill Ally Annual is $79 a year for up to 3 active cases at a time, with 120 call minutes a year shared by your cases. It renews yearly until you cancel, minutes start fresh each year, and extra minutes are only added with your OK. See prices.
Will you call my doctor's office pretending to be me?
No. Never. Our AI assistant says it is an automated AI assistant from CareBill Ally, calling with your written permission. It does not use your voice or say it is you.
Do you record calls?
Only if everyone on the call agrees. If anyone says no, we don't record. You can listen to a recording in your case, and we delete it on a set schedule. Read the recording notice.
What if the office needs to talk to me?
Some offices need to hear "yes" from you. We send you a text or app notice and call you. Answer, press 1, and you join the call. You only say yes to what you agree with.
What if they're closed?
We only call during the office's business hours, and we skip weekends and federal holidays. We try again on the next business day. After 3 call tries and 2 emails for a request, a real person on our team takes over.
How do I stop?
Press "Stop working on this case" on any case, or withdraw your permission. Calls and emails stop right away. To stop text messages, reply STOP.
Can my family help?
Yes. The person whose bill it is creates the account and invites a family member from the case. Being family does not give access automatically. The patient stays in control and can remove access at any time.
Is my information safe?
We protect your health information with encryption, two-step sign-in and strict limits on who can see it. We never sell it, never show ads, and never use it to train AI. Texts and emails we send you never include bill details. Read our privacy notice.
Ready to get answers about your bill?
Have your bill nearby. It takes about 5 minutes to start.
Start with my billFree bill check. Pay only if you want us to contact the billing office. Stop anytime.